Terms of service

Stella Livida is the brand name of Stella Livida. These Terms and Conditions set out the rules for accessing and using the website stellalivida.com (the “Website”), which is operated by Stella Livida from its registered office at 50 Argyle St, Mong Kok, Hong Kong. These Terms also govern the purchase and use of any products or services offered through the Website.

By visiting the Website or using any service we provide, you acknowledge and accept these Terms as legally binding.

Company name: Stella Livida
Address: 50 Argyle St, Mong Kok, Hong Kong
Email: info@stellalivida.com

Discover more of our world on Instagram at @stellalivida, where we share new pieces and behind-the-scenes glimpses.

Browsing the Website does not require registration. Certain features, such as placing an order, require you to create an account and agree to these Terms.

Stella Livida offers jewelry products through the Website. These Terms describe the obligations and responsibilities between Stella Livida and its users.

If you do not accept these Terms, please stop using the Website and discontinue our services.

The Website is operated by Stella Livida. The terms “we,” “us,” and “our” refer to Stella Livida.

Any new functions, tools, or features introduced over time will automatically fall under these Terms. The most recent version of these Terms will always appear on this page. Stella Livida may update them at any time, with changes becoming effective immediately once posted.

Our store runs on Shopify Inc., which provides the technical framework for our online shop.

SECTION 1 – ONLINE STORE CONDITIONS
By agreeing to these Terms, you confirm that you have legal capacity under the laws of your country or appropriate consent from a parent or guardian.
Using the Website for unlawful purposes, including violating copyright or submitting harmful code, is strictly prohibited.
Any attempt to interfere with or compromise our technical systems may result in immediate suspension of your access.

SECTION 2 – GENERAL CONDITIONS
We may restrict access to the Website or services if necessary.
You acknowledge that general information, excluding payment details, may travel across various networks and may be adapted to meet technical requirements. Payment data is always encrypted during transmission.
You agree not to copy, sell, redistribute, or exploit the Website, content, or services without written authorization from us.
Section headings are for convenience only and do not affect interpretation.

SECTION 3 – CONTENT ACCURACY AND TIMELINESS
We aim to present helpful and current information, but we do not guarantee that the content on the Website is always accurate or up to date.
Some information may be retained for reference even if outdated. You are responsible for reviewing the Website for updates or changes.

SECTION 4 – CHANGES TO PRODUCTS AND PRICES
Pricing may change without prior notification.
We may adjust or discontinue products or services whenever needed.
We are not responsible for any consequences that arise from price adjustments or service modifications.

SECTION 5 – PRODUCT INFORMATION
Some items may only be accessible online and available in limited quantities. Our Return & Refund Policy applies to all returns and exchanges.
We make every effort to display our jewelry clearly, although colors may vary depending on device settings.
We may restrict product availability to certain locations or customers. Product descriptions may change without notice.
We do not guarantee that a product will meet personal expectations or that all imperfections will be corrected.

SECTION 6 – ACCOUNT AND PAYMENT INFORMATION
We may decline or cancel orders at our discretion. Limits on order quantities may be applied. If changes affect your order, we will contact you using the details provided.
All account and billing information must be accurate and current.
More details can be found in our Return & Refund Policy.

SECTION 7 – THIRD-PARTY TOOLS AND SERVICES
We may provide access to tools controlled by third parties. These tools are offered without guarantees, and your use of them is entirely voluntary.
You should review any applicable third-party policies before using their tools.
Any future tools added to the Website will also fall under these Terms.

SECTION 8 – THIRD-PARTY LINKS AND CONTENT
Third-party links or content may appear within the Website.
These links are provided solely for convenience. We do not control or endorse third-party material and cannot be held responsible for their practices.
If you choose to visit a third-party website, please review its terms and privacy rules.

SECTION 9 – USER CONTRIBUTIONS AND FEEDBACK
By submitting any content, including reviews or suggestions, you grant us permission to use, reproduce, and distribute it without restriction.
We are not required to treat submissions as confidential or to compensate you for them.
We may remove content we consider inappropriate or harmful.
You confirm that your submissions do not violate the rights of others or contain harmful elements.
We are not responsible for user-generated content displayed on the Website.

SECTION 10 – PERSONAL INFORMATION
All personal data submitted through the online store will be handled according to our Privacy Policy.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
The Website or the services may contain errors, inconsistent details, or omissions relating to product descriptions, pricing, promotions, shipping details, availability, or other information.
We may correct such issues at any time, including after an order is placed.
We are not required to update information unless required by law. A listed update date does not guarantee that all content has been refreshed.

SECTION 12 – UNACCEPTABLE USES
In addition to other restrictions, you may not use the Website for:
(a) unlawful actions
(b) encouraging illegal activity
(c) breaking regional or international laws
(d) infringing Stella Livida’s intellectual property
(e) harassing or harming others
(f) spreading misleading information
(g) uploading or transmitting harmful files
(h) collecting personal data without permission
(i) engaging in spam or scraping
(j) immoral or offensive activity
(k) bypassing or tampering with security features

We may suspend access for anyone who violates these rules.

SECTION 13 – DISCLAIMERS AND LIMITATION OF LIABILITY
We cannot guarantee uninterrupted, error-free, or fully secure operation of the Website or services.
We do not guarantee that results obtained through our services will be accurate or reliable.
Services may be paused or discontinued at any time.
Your use of the Website and all products is at your own risk. Everything is offered “as is” and “as available”, without warranties including merchantability, fitness for a specific purpose, durability, title, or non-infringement.
Stella Livida and its associated parties are not liable for any direct or indirect damages, including loss of data or financial loss. Where liability limitations are restricted by law, the minimum legally permitted limit will apply.

SECTION 14 – INDEMNIFICATION
You agree to indemnify and defend Stella Livida, including its employees, affiliates, and partners, against claims arising from your breach of these Terms or violation of laws or third-party rights.

SECTION 15 – SEVERABILITY
If a section of these Terms is found invalid or unenforceable, the remaining parts will continue to apply. Any unenforceable term will be applied as closely as possible within legal limits.

SECTION 16 – TERMINATION
Any obligations arising before termination remain valid after the agreement ends.
You may stop using the Website at any time.
If you violate these Terms, we may terminate your access immediately. We may also suspend your use of our services when needed.

SECTION 17 – COMPLETE AGREEMENT
Failure to enforce a right does not mean we waive it.
These Terms, along with referenced policies, form the complete agreement between you and Stella Livida, replacing any prior agreements.
Any ambiguities will not automatically be interpreted against us.

SECTION 18 – GOVERNING LAW
These Terms are governed by the laws of Ireland.

SECTION 19 – CHANGES TO TERMS OF SERVICE
The current version of the Terms will always appear on this page.
Stella Livida may modify these Terms at any time. Continued use of the Website after changes means you accept the updated Terms.

SECTION 20 – RETURNS AND REFUNDS
At Stella Livida, we want every piece of jewelry you choose to feel special. If something isn’t quite right when your order arrives, we’re here to help. Our return process is designed to be simple, clear, and reassuring, so you can shop with ease.

You have 60 days from the day your order is delivered to request a return. All items must be unused, in their original condition, and sent back with all packaging included. We do not charge restocking fees.

To begin a return, email your order number and a short description of the issue to info@stellalivida.com Our team will guide you through the next steps.

Return shipping costs are the customer’s responsibility. We recommend using a trackable shipping method so you can follow the parcel back to us.

If you prefer an exchange instead of a refund, let us know when contacting us and we will arrange it for you.

Once your return arrives and is inspected, refunds are issued within 7 business days. Your bank or payment provider may need additional time to complete the transfer.

If you have any questions before, during, or after your return, you can always reach us at info@stellalivida.com. We’re here to make every part of your experience with Stella Livida feel smooth and dependable.

SECTION 21 – CONTACT INFORMATION
For questions, comments, or support, please reach us at:

Company name: Stella Livida
Address: 50 Argyle St, Mong Kok, Hong Kong
Email: info@stellalivida.com

Discover more of our world on Instagram at @stellalivida, where we share new pieces and behind-the-scenes glimpses.

We appreciate your trust in Stella Livida and look forward to offering jewelry that brings beauty and confidence to your everyday moments.