Privacy policy

At Stella Livida, we treat privacy as part of the care and attention we bring to every piece we offer. This policy describes how your information is collected, used, and safeguarded when you visit stellalivida.com, place an order, or contact our support team. By continuing to use our website, you acknowledge and accept the practices outlined here.

Who We Are

Company name: Stella Livida
Address: 50 Argyle St, Mong Kok, Hong Kong
Email: info@stellalivida.com

Discover more of our world on Instagram at @stellalivida, where we share new pieces and behind-the-scenes glimpses.

Data We Collect
When you interact with our website, we may collect:

  • Technical information such as your IP address, browser type, and time zone
  • Details you provide during checkout, including your name, email address, phone number, shipping address, and payment information
  • Information shared when you contact customer service, such as support messages or order inquiries

How We Use Your Data
We use the information collected to:

  • Prepare, process, and deliver your orders
  • Assist you through customer service
  • Maintain website safety and reduce fraudulent activity
  • Tailor your shopping experience to feel smoother and more personal
  • Share updates or marketing messages only if you choose to receive them

Sharing Your Data
Your data may be shared with trusted service providers who help us run our store, including:

  • Payment processors
  • Shipping partners
  • Technical platforms such as Shopify
    We do not sell or rent your information to any third party.

Cookies
Our site uses cookies to:

  • Store your preferences
  • Improve browsing performance
  • Show content that aligns with your interests
    If preferred, you may disable cookies through your browser settings, though certain features may not function fully afterward.

Your Rights
You have the right to:

  • Request access to the personal data we store
  • Ask for corrections or deletion of your data
  • Limit how your information is processed
  • Receive a portable copy of your data
  • Withdraw consent at any time, including opting out of marketing emails
    To make a request, contact us at info@stellalivida.com.

Children’s Privacy
Stella Livida is intended for adult customers. We do not knowingly collect data from individuals under the age of 18. If such information comes to our attention, it will be removed promptly.

International Data Transfers
If you are located in Ireland, please be aware that your information may be stored or processed outside Ireland. This can occur through secure partners such as payment platforms or shipping services. We take steps to ensure that any transfer is handled with appropriate safeguards.

Data Security and Retention
We protect your information with administrative and technical measures and retain it only for as long as needed to:

  • Provide our services
  • Meet legal requirements
  • Address potential disputes

Updates to This Policy
This policy may be updated occasionally. The most current version will always be available on the Stella Livida website. We encourage you to review it from time to time.

Contact Us
If you have questions or concerns about this Privacy Policy, you can reach us using the details below:
Company name: Stella Livida
Address: 50 Argyle St, Mong Kok, Hong Kong
Email: info@stellalivida.com

Discover more of our world on Instagram at @stellalivida, where we share new pieces and behind-the-scenes glimpses.

Thank you for choosing Stella Livida. We appreciate your trust and remain committed to protecting your information while offering a smooth and enjoyable shopping experience.